Shipping takes 10–15 business days. Shipping costs are calculated automatically at checkout based on the total weight of your order. If your order exceeds 5,500g, please email us to request a revised shipping quote.
A set of 2 total 300g, with 500Wh capacity.
Return Policy & Process
We are committed to your complete satisfaction with our products. If you are not satisfied with your purchase, please contact us within the specified period to process a return.
1. Return Policy
- Return Window: 30 days from the date you receive the item.
- Return Conditions:The item must be in new, unused condition with all original tags attached.The original packaging (including boxes, protective materials, etc.) must be intact and undamaged.The original order invoice or packing slip must be included.The following situations are NOT eligible for returns:Returns for personal reasons not related to product quality (e.g., change of mind, wrong color/size) - the buyer is responsible for the return shipping cost.Items returned after the 30-day return window.Items that have been used, damaged, or have had their tags removed.
- Refund Method:After we receive and inspect the returned item and confirm it meets the conditions, we will process the refund as soon as possible.The refund will be issued to the original payment account used for the purchase. The time for the refund to be credited depends on the processing speed of your card-issuing bank or payment platform, typically taking 5-10 business days.
2. Return Process
Please follow these steps strictly to ensure your return request is handled efficiently.
- Step 1: Contact Customer Service Before returning the item, you must first contact our customer service team via:Email: yuedaopower@outlook.comPlease provide your order number, the name of the item you wish to return, and the reason for the return.
- Step 2: Obtain Return Authorization & Address Our customer service agent will review your application and provide you via email with:A Return Authorization Number.The correct return warehouse address.Important Note: Packages returned without prior authorization cannot be processed and may be lost.
- Step 3: Ship the Item Back Please securely pack the item and ship it back using a trackable shipping service.We strongly recommend that you keep the tracking number to monitor your package's status.
- Step 4: Refund Processing After we receive the returned item, we will perform a quality check.Once the check passes, we will initiate the refund process within 1-3 business days. You will receive a confirmation email regarding the refund.